Frequently Asked questions
When will my order ship?
All items are shipped USPS First Class Mail, complete with tracking number. I try my absolute best to to ship orders on Tuesdays and Fridays, but as this is essentially a one-woman operation, processing could occasionally take up to 5 business days.
If you've placed a custom order, please note that additional time is necessary to make your item.
USPS mail can take 2-14 business days to arrive. In almost all situations, orders are received within 5 days of shipping, however, some may take longer. Unfortunately once the item is mailed, I have no control over how long it takes to be delivered.
I live in the Lansing, MI area - may I pick up my order?
As we work out of a home studio, we currently don't offer on-site pick up. HOWEVER, I do offer free-delivery within 20 miles of Lansing! Just select this option at checkout. My delivery days are Tuesdays and Fridays.
Do you charge sales tax?
Orders placed within the state of MICHIGAN are subject to the state sales tax of 6%. Yeah, it blows.
What is your return policy?
I want you to be completely satisfied with your order! If for whatever reason the item does not meet your satisfaction, or is not what you expected, please return the unused item within 7 days. I will be happy to issue a refund, minus the cost of shipping, upon it's return.
Refunds are not accepted on custom orders.
What happens if my order was damaged during shipping?
Unfortunate as it is, this does happen ocassionally, and it's awful. Please report your damaged item to us via email to firstname.lastname@example.org. Please be sure to include a photo of the damage (cell phone photo is fine) in your message so that we may validate the claim. We will then either exchange or compensate you with a replacement piece, shipped for free.
If my order is a gift, can I include a personal note?
Absolutely! Please indicate your exact message in the "Notes" section at checkout, and I'm happy to include it.
Are you environmentally friendly?
Dear Ollie strives to be eco-friendly and sustainable in our practices as well as our products.
*All paper products are printed on recyclable paper.
*Individual cards are not shipped in sleeves. Sleeves for prints and stickers are made from a plant-based cello and are completely compostable.
*Any scraps made in our studio are either recycled or donated to organizations for future creative projects.
Where are your products made?
The majority of all Dear Ollie products are made right here in my home studio in the state of Michigan. Any production that doesn't happen in-house, is guaranteed to take place in the United States or from a US based printing company.
Can you create custom [insert item here] for me?
Maybe! Shoot me an email at email@example.com and we talk about your project. I try to accept custom orders as often as they can fit in my schedule. No custom orders are currently accepted during November & December due to the busy holiday season.
I run a blog/website/magazine/show.....can I feature your work?
Short answer: Sure thing!
However, I would LOVE a heads up - that way I can help promote you too. Please feel free to contact me at firstname.lastname@example.org at any time regarding any questions about products, requests for additional images, or interview questions.
I am always seeking brand ambassadors. If you run a blog and dig my work - drop me a line! I'm willing to discuss sending you a few items on the house in exchange for a feature. I may ask for your insights or demographics to ensure it's a good fit for both of us - but it never hurts to ask!
Have a question that isn't listed above? Drop me a line at email@example.com, and I will do my best to get back to you within 48 hours!